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CRMBULLISHCore thesis · 5/5

Salesforce acquiring Fin validates outcome-based SaaS pivot

Salesforce's acquisition of Fin (Intercom) for $3.6B was framed as a strategic move validating the transition of legacy SaaS from per-seat pricing to outcome-based AI models.

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CRM: Salesforce acquiring Fin validates outcome-based SaaS pivot · Zortix