Positive feedback should target behavioral consistency
The guest argued that positive feedback should not be used as a polite social buffer, but as a tactical tool to increase the frequency of successful behaviors.
The argument
During a coaching session with an executive at Slack, the guest argued against the traditional 'feedback sandwich.' He asserted that pointing out what someone does well is essential to make them aware of their strengths so they can consciously repeat those behaviors.
The thesis, stress-tested
✓ What validates it
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▸ Risks discussed
- ▸Recipients may misinterpret positive reinforcement as a lack of critical standards if not framed correctly
Hear it yourself
"I wanna increase the chances of you doing it again and again. I'm trying to increase frequency and consistency by giving you positive feedback. I'm not here to make you feel good."
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