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MSFTBULLGOOGLBEARMIXEDIn depth · 4/5

Office's enterprise moat resists classic disruption

The case was made that Microsoft Office's enterprise dominance, built on file format standards, high-end user needs, and switching costs, successfully resisted disruption from Google's Workspace despite Christensen's model.

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MSFT: Office's enterprise moat resists classic disruption · Zortix